Accessibility Statement
Welcome to the website of Hilti Israel Ltd. ("the Website" and "Hilti", respectively). The Website operates at www.hilti.co.il, or at any other address at Hilti's discretion.
Hilti is committed to digital accessibility and inclusion for all users. Our goal is to provide a seamless experience on our website and our e-commerce platform, Hilti Online, for everyone, including individuals with disabilities. This accessibility statement covers the features of Hilti Online that we have implemented to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level, the European Accessibility Standard EN 301 549, and the Israeli Standard 5568, while ensuring broad usability. We are continuously enhancing accessibility and regularly review this statement as we introduce improvements and new features to Hilti Online.
Overview of Hilti Online Services
Hilti Online serves as a central digital portal for construction professionals, offering a comprehensive catalog of high-performance tools and systems—such as power tools, anchors, measuring tools, fire protection, and specialized chemicals. The platform provides an integrated suite of professional services, including Fleet Management, expert engineering advice, and safety and technical training.
How to Use Hilti Online
Hilti Online is designed to be straightforward and accessible to everyone. Below is an overview of how to navigate and use the platform:
Login and Support:
Log in to your account from the top menu or contact our support team for personalized assistance.
Navigation:
Use the main menu at the top of each page to access products, solutions, the Engineering Center (a collaborative space for technical advice), support resources and downloads, and company information. Keyboard users can navigate through links and buttons using the Tab key and activate items using the Enter key. A visible focus indicator highlights your current position on the page.
Search and Product Information:
Use the search bar at the top to find products. Suggestions appear as you type and can be navigated using the arrow keys. Each product page includes a title, image, and description. All images have alternative text for Screen Readers.
Accounts and Checkout:
Creating an account on the Website involves filling out a form with clear labels and instructions. If a required field is skipped, an error message appears and is read aloud by screen readers. The checkout process is divided into stages: Shopping Cart > Billing Details > Order Summary, which can be navigated using the "Next" and "Previous" buttons. For further assistance, contact our support team. We are committed to providing any additional guidance you may need to use the Website seamlessly.
Website Accessibility Adjustments
An accessible website is one that allows individuals with disabilities to browse with the same level of efficiency and usability as other users, utilizing the capabilities of the operating system they are using and through assistive accessibility technologies. Below is a concise and non-exhaustive outline of the accessibility adjustments Hilti has implemented on the Website. These adjustments include, but are not limited to:
A Perceivable Website
Alternative Text:
Alt text is provided for all non-textual content, such as images, icons, and media files.
Logical Structure:
The Website's pages are built with a logical structure using headings and lists, allowing for easy and comfortable navigation with screen readers.
Screen Adaptability (Responsiveness):
Content adapts smoothly to different screen sizes without losing functionality.
Color Contrast:
Sufficient contrast is maintained for text and key visual elements.
Audio Control:
Audio content includes playback controls (such as volume and play/pause), and no content plays automatically.
An Operable Website
Keyboard Accessibility:
All Website features can be operated using only a keyboard (or keyboard-based assistive technologies).
Orientation and Navigation:
Visible focus indicators and ARIA Landmarks support orientation on the Website.
Continuous Navigation:
Keyboard users can move freely between all Website elements without the cursor getting "trapped" inside a specific component (like a pop-up window or form) with no way to exit.
No Flashing Content:
The Website does not contain flashing or flickering content.
Shortcuts:
Standard keyboard shortcuts (e.g., using arrows in dropdown menus) function smoothly and do not interfere with the operation of assistive technologies.
An Understandable Website
Plain Language:
The content on the Website is written in clear, simple, and easy-to-understand language.
Instructions and Feedback:
Instructions and error messages (e.g., when filling out forms) are phrased directly and clearly.
Consistency:
The layout of content and navigation remains consistent and uniform across all pages of the Website.
Order and Focus:
All pages have appropriate titles that define their content, and the focus order during navigation is logical and predictable.
A Robust Website
Development with Modern Standards:
The Website was built using HTML5 standards and ARIA techniques to ensure full compatibility with modern browsers and assistive technologies.
Comprehensive Testing:
The Website has been successfully tested with a variety of assistive tools, including screen readers, screen magnification software, and high-contrast display modes.
Future Readiness:
The Website's code follows the best practices of WCAG standards, ensuring that it will remain accessible as technology continues to evolve.
Regulatory Compliance:
Adherence to strict accessibility standards, including WCAG 2.1, the European Accessibility Standard EN 301 549, and the Israeli Standard 5568.
Ongoing Monitoring and Maintenance
Accessibility is an ongoing commitment. Here is how we ensure that Hilti Online remains accessible:
Dedicated Accessibility Team:
Reviews new features or significant changes regarding their accessibility impact prior to release.
Training:
Software engineers and content creators receive regular training on accessibility best practices.
Testing:
Automated tools are integrated into the development process to catch common issues early on, accompanied by manual testing.
Periodic Audits:
Internal audits precede annual external audits conducted by specialized vendors. The findings from all audits are documented and resolved promptly.
Continuous Improvement:
Accessibility considerations are embedded in our development roadmap to ensure compliance with standards as the platform evolves. Through these measures, the Website not only meets current accessibility requirements but continues to improve over time.
Building Accessibility
Hilti is committed to providing equal opportunities for individuals with disabilities in its offices, service laboratory, and the stores it operates. We continue our efforts to improve accessibility in these locations.
Accessibility Features at Hilti Offices (6 Rabanitski St., Petah Tikva):
Disabled parking is available, the office is accessible (elevator, ramp), disabled restrooms are not available, there are no hearing aids, and entry with a service animal is permitted.
Accessibility Features at Hilti Service Lab (11 Drezner St., Petah Tikva):
Disabled parking is available, the office is accessible, disabled restrooms are available, there are no hearing aids, entry with a service animal is permitted under the owner's responsibility, and there are safety risks. Please note that entering the laboratory requires safety shoes.
Accessibility Features at Hilti Petah Tikva Store (6 Rabanitski St., Petah Tikva):
Disabled parking is available, there is accessibility but the store floor is crowded (wheelchair), disabled restrooms are not available, there are no hearing aids at the checkout counter, and entry with a service animal is permitted.
Accessibility Features at Hilti Haifa Store (15 Sderot HaHistadrut):
Disabled parking is not available, there is no wheelchair accessibility, disabled restrooms are not available, there are no hearing aids at the checkout counter, and entry with a service animal is permitted.
Hilti's Accessibility Coordinator
Hilti's Accessibility Coordinator is at your service for any request, comment, or complaint regarding accessibility:
Name:
Yossi Zaruk
Mailing Address:
6 Rabanitski St., Petah Tikva 4900617
Email:
sherutfax@hilti.com
Phone:
1800-68-68-40
Your Opinion Matters
Despite the numerous efforts and resources we have invested in making the Website accessible, it is still possible that some content or pages may not be fully accessible. If you have found any accessibility issue on the Website, or if you have any other requests or questions, you are welcome to contact our Accessibility Coordinator at any time.
Last Updated: March 2026.