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Hilti Customer Service

Register with Hilti Online for faster ordering, tool repair booking and more. Still have questions? Contact our highly-trained customer service team.

Get answers. Fast.

Get help with choosing the right Hilti tools software and solutions for your needs.
Get Guidance

Product advice

Get help with choosing the right Hilti tools software and solutions for your needs.
Use the tools
Use the tools

Demos and training

Book tool demos and training sessions at your location or at a Hilti center.
Find shipment solutions
Find shipment solutions

Delivery planning

Get support with finding the best shipment options for complex or urgent situations.
Obtain technical support
Obtain technical support

Expert assistance

Get connected to an account manager or Hilti specialist for technical support.
Get help with choosing the right Hilti tools software and solutions for your needs.
Get Guidance

Product advice

Get help with choosing the right Hilti tools software and solutions for your needs.
Use the tools
Use the tools

Demos and training

Book tool demos and training sessions at your location or at a Hilti center.
Find shipment solutions
Find shipment solutions

Delivery planning

Get support with finding the best shipment options for complex or urgent situations.
Obtain technical support
Obtain technical support

Expert assistance

Get connected to an account manager or Hilti specialist for technical support.

    Self service options

    Log in or register.

    Everyday Tasks made easier

    With Hilti Online, many tasks are a few clicks away:

    • Place orders

    • View history and invoices.

    • Request repairs online.

    • Manage tools and product info.

    • Reorder items easily.

    Log in or register.

    Hilti customer service in numbers

    Our customer service teams work directly with customers worldwide to help you make sure you have the right solution for your business,

    Around

    customer interactions a year

    More than

    team members globally

    Business activites in

    countries globally

    FAQs

    To book a Hilti tool repair online, log in to your account then navigate to the tool management section. Select the tool repair option and then choose the tools needing service. Click the repair button. You will then have the option to change details such as delivery address or the delivery contact.

    To see personalized prices when available, log in to your Hilti account and add items you want to purchase to your shopping cart. You will then see personalized prices, when these are relevant.   Not yet registered? Registration is straightforward and brings benefits including personalized prices, creation of favorites lists, access to your order history and more.

    To see all your Hilti tools at a glance, log in to your Hilti account and go to the ‘Tool Management’ menu option.   It displays essential information about your tools such as serial number, purchase date and more.

    Creating a Hilti Online account is easy. Click “Register”, enter your email and company details, and follow the steps. After verification, access all benefits.

    With a Hilti Online account, you can: • Order 24/7 with personalized pricing and stock info • Track orders, shipments and invoices • Request and track repairs • Manage your tools digitally • Automate reordering

    Get in touch with the customer service

    More ways Hilti can hep your business

    Hilti Online

    Hilti Online

    Get the information you need fast or register to unlock a whole world of digital services.

    Hilti stores

    Hilti stores

    Find your nearest location. Try out tools. Get advice on all our solutions. Bring a tool in flor repair, and more.

    Hilti Account Managers

    Hilti Account Managers

    Vaš account manager radi uz vas kako bi podržao vaše projekte – bez posrednika.